Getting StartedBeginner 4 min

Troubleshooting MCP Connections

Fix 401 errors, missing tools, not_connected responses, and client configuration issues.

Client not showing MCP tools

Restart your AI client after editing config

Confirm `mcp-remote` can run (`npx -y mcp-remote --help`)

Verify endpoint URL matches the **service** you subscribed to

Check API key is active and copied without extra spaces

Regenerate key at [API Keys](/dashboard/api-keys)

For HTTP transport clients, use `Authorization: Bearer mcp_live_...`

For `mcp-remote`, set `MCP_API_KEY` in `env`, not only headers

Tools need live OAuth or API keys:

Open the service dashboard

Connect required platforms

Retry the tool call

Demo handlers run only when no live connection exists. Connect real accounts via Unified or direct keys.

Must be logged into MCP360

Use dashboard **Connect** buttons, not bookmarked URLs from a logged-out browser

For Canva, ensure redirect URIs match the [Canva Developer Portal](https://www.canva.com/developers/) settings

See Dashboard → Usage. Upgrade plan or space out bulk tool calls.

[FAQ](/faq)

[Contact support](/contact)

[Support hub](/support)

Connect business tools to Claude, ChatGPT, or any AI agent. No credit card required.